Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion
نویسندگان
چکیده
منابع مشابه
Newsvendor pull-to-center reconsidered
A Working Paper is the author's intellectual property. It is intended as a means to promote research to interested readers. Its content should not be copied or hosted on any server without written permission from [email protected] Click here to access the INSEAD Working Paper collection Abstract In the newsvendor problem, a pull-to-center effect has been asserted, whereby subjects are ...
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ژورنال
عنوان ژورنال: Production and Operations Management
سال: 2014
ISSN: 1059-1478
DOI: 10.1111/poms.12259